{"id":70329,"date":"2024-06-24T11:12:57","date_gmt":"2024-06-24T03:12:57","guid":{"rendered":"https:\/\/mofawx.com\/service-support\/faq\/"},"modified":"2026-01-24T16:51:29","modified_gmt":"2026-01-24T08:51:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/mofawx.com\/in\/service-support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70329\" class=\"elementor elementor-70329 elementor-33745\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29be373 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"29be373\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3353a78\" data-id=\"3353a78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6e9a1ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e9a1ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-daf5c10\" data-id=\"daf5c10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-751a938 elementor-widget elementor-widget-heading\" data-id=\"751a938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0f875bd mofawx.common-questions-tabs elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f875bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1ede030\" data-id=\"1ede030\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79fd62d elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"79fd62d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1271\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1271\" aria-expanded=\"false\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"active-left\" width=\"3.000000\" height=\"25.000000\" viewbox=\"0 0 3 25\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<rect id=\"\u77e9\u5f62 725\" width=\"3.000000\" height=\"25.000000\" fill=\"#F08300\" fill-opacity=\"1.000000\"><\/rect> <\/svg> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"left-menu-icon\" width=\"22.312500\" height=\"18.000000\" viewbox=\"0 0 22.3125 18\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<path id=\"path\" d=\"M2.15 0L2.15 1.5L0 1.5L0.77 2.67L2.15 4.73L2.15 11.25L6.65 11.25L6.65 18L20.15 18L20.15 12.23L21.53 10.17L22.31 9L20.15 9L20.15 7.5L16.4 7.5L16.4 0L2.15 0ZM3.65 1.5L14.9 1.5L14.9 9.75L3.65 9.75L3.65 4.26L3.53 4.07L2.81 3L3.65 3L3.65 1.5ZM8.9 3C7.67 3 6.65 4.01 6.65 5.25C6.65 6.48 7.67 7.5 8.9 7.5L9.65 7.5L9.65 9L11.15 9L11.15 3L8.9 3ZM8.9 4.5L9.65 4.5L9.65 6L8.9 6C8.48 6 8.15 5.66 8.15 5.25C8.15 4.83 8.48 4.5 8.9 4.5ZM16.4 9L18.65 9L18.65 10.5L19.5 10.5L18.77 11.57L18.65 11.76L18.65 16.5L8.15 16.5L8.15 11.25L12.02 11.25L10.4 15L11.9 15L12.23 14.25L14.57 14.25L14.9 15L16.4 15L14.78 11.25L16.4 11.25L16.4 9ZM13.4 11.5L13.94 12.75L12.86 12.75L13.4 11.5Z\" fill=\"#333\" fill-opacity=\"1.000000\" fill-rule=\"nonzero\"><\/path> <\/svg> FAQ<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1272\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1272\" aria-expanded=\"false\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"active-left\" width=\"3.000000\" height=\"25.000000\" viewbox=\"0 0 3 25\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<rect id=\"\u77e9\u5f62 725\" width=\"3.000000\" height=\"25.000000\" fill=\"#F08300\" fill-opacity=\"1.000000\"><\/rect> <\/svg> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"left-menu-icon\" width=\"21.602295\" height=\"21.600098\" viewbox=\"0 0 21.6023 21.6001\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<path id=\"path\" d=\"M9 3C6.52 3 5.39 4.47 5.39 6.6L6.6 6.6C6.64 5.09 7.62 4.23 9 4.2C10.21 4.23 10.74 4.89 10.78 6.01C10.78 6.59 10.37 7.26 9.53 8.04C8.57 8.89 8.39 9.5 8.39 10.2L8.39 11.39L9.6 11.39L9.6 10.2C9.6 9.81 9.8 9.29 10.47 8.67C11.47 7.79 11.98 6.9 11.98 6.01C11.98 4.24 10.92 3 9 3ZM8.39 13.79L9.6 13.79L9.6 12.6L8.39 12.6L8.39 13.79ZM18.6 9.96L18.6 1.66C18.6 1.66 18.37 0 16.79 0L0 0L0 17.16C0 17.16 0.22 18.56 2.39 18.6C4.57 18.63 9 18.6 9 18.6C8.73 18.63 18.6 9.96 18.6 9.96ZM8.39 17.39C8.39 17.39 2.84 17.38 2.39 17.39C1.01 17.45 1.19 16.06 1.19 16.06L1.19 1.1L16.79 1.1C17.58 1.1 17.39 1.76 17.39 2.21L17.39 9.41L8.39 17.39ZM21.23 13.34L19.14 11.39L18.77 11.05L18.4 11.39L16.84 12.85L11.1 18.2L10.99 18.3L10.96 18.45L10.2 21.6L13.66 20.97L13.81 20.94L13.93 20.83L19.66 15.48L21.23 14.03L21.6 13.68L21.23 13.34ZM13.3 20.04L11.61 20.35L11.95 18.78L17.21 13.88L18.55 15.14L13.3 20.04ZM19.29 14.45L17.94 13.19L18.77 12.42L20.12 13.68L19.29 14.45Z\" fill=\"#333333\" fill-opacity=\"1.000000\" fill-rule=\"nonzero\"><\/path> <\/svg> Troubleshooting<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1271\" aria-expanded=\"false\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"active-left\" width=\"3.000000\" height=\"25.000000\" viewbox=\"0 0 3 25\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<rect id=\"\u77e9\u5f62 725\" width=\"3.000000\" height=\"25.000000\" fill=\"#F08300\" fill-opacity=\"1.000000\"><\/rect> <\/svg> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"left-menu-icon\" width=\"22.312500\" height=\"18.000000\" viewbox=\"0 0 22.3125 18\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<path id=\"path\" d=\"M2.15 0L2.15 1.5L0 1.5L0.77 2.67L2.15 4.73L2.15 11.25L6.65 11.25L6.65 18L20.15 18L20.15 12.23L21.53 10.17L22.31 9L20.15 9L20.15 7.5L16.4 7.5L16.4 0L2.15 0ZM3.65 1.5L14.9 1.5L14.9 9.75L3.65 9.75L3.65 4.26L3.53 4.07L2.81 3L3.65 3L3.65 1.5ZM8.9 3C7.67 3 6.65 4.01 6.65 5.25C6.65 6.48 7.67 7.5 8.9 7.5L9.65 7.5L9.65 9L11.15 9L11.15 3L8.9 3ZM8.9 4.5L9.65 4.5L9.65 6L8.9 6C8.48 6 8.15 5.66 8.15 5.25C8.15 4.83 8.48 4.5 8.9 4.5ZM16.4 9L18.65 9L18.65 10.5L19.5 10.5L18.77 11.57L18.65 11.76L18.65 16.5L8.15 16.5L8.15 11.25L12.02 11.25L10.4 15L11.9 15L12.23 14.25L14.57 14.25L14.9 15L16.4 15L14.78 11.25L16.4 11.25L16.4 9ZM13.4 11.5L13.94 12.75L12.86 12.75L13.4 11.5Z\" fill=\"#333\" fill-opacity=\"1.000000\" fill-rule=\"nonzero\"><\/path> <\/svg> FAQ<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1271\" tabindex=\"0\" hidden=\"false\"><p>        <div class=\"siglent-faq-accordion-section\" data-page-size=\"16\">\n                            <h3 class=\"section-title\">\n                    FAQ                    <div class=\"faq-search-body\">\n                        <input class=\"faq-search\"\n                            type=\"text\"\n                            name=\"siglent-faq-search\"\n                            placeholder=\"Enter keywords\"\n                            data-search-category-id=\"63\" \/>\n                        <svg class=\"search-icon\" width=\"14.322266\" height=\"14.323242\" viewBox=\"0 0 14.3223 14.3232\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <desc>\n                                Created with Pixso.\n                            <\/desc>\n                            <defs \/>\n                            <path id=\"path\"\n                                d=\"M8.14 10.94C7.26 11.31 6.23 11.46 5.19 11.38C2.84 11.09 0.92 9.17 0.55 6.82C0.04 3.13 3.13 0.04 6.82 0.55C9.54 1 11.46 3.28 11.46 6.08C11.46 7.77 10.72 8.88 10.28 9.47C10.06 9.76 10.06 10.13 10.35 10.35L13.82 13.82\"\n                                stroke=\"#666666\" stroke-opacity=\"1.000000\" stroke-width=\"1.000000\"\n                                stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/div>\n                <\/h3>\n                        <div class=\"siglent-faq-accordion\"\n                data-category-id=\"63\"\n                data-pre-accordion-handler=\"tabHandlerCommonQuestions\">\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70610\">\n                        Waveform appears but is not stable                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70610\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>3.1 Check that the trigger source channel is consistent with the waveform being viewed<br\/>3.2 Manually adjust the LEVEL trigger knob to see whether the waveform is stable.<br\/>3.3 Use AUTO to adjust the waveform automatically to determine whether the waveform is stable<br\/>3.4 Adjust time base, rule out false-wave interference (such as alias displayed waveforms)<br\/><\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70608\">\n                        The oscilloscope does not turn on                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70608\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>First, check the power cord and power strip for damage. Check the power switch on the instrument to make sure it is open (SDS1000CFL series has a power switch and a power protection switch). Is the power light illuminated?  <br\/>Is the fan operating? If the fan works, the machine is powered on. If everything is normal but the oscilloscope still does not turn on, please contact your nearest SIGLENT dealer.  <br\/> <\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70606\">\n                        What does \u201cdiv\u201d mean in the specifications?                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70606\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>The term \u201cdiv\u201d for most SIGLENT specifications is equal to the Vertical Scale value (Commonly shown in units of Volts\/div).<br\/>Take the specification for the DC Gain Accuracy of a SIGLENT SDS1052DL+<br\/>For ranges \u2264 100 mV\/div, the DC Gain Accuracy is given as<br\/>\u00b1 [3% \u00d7 (|reading|+|offset|) +1% \u00d7 |offset| +0.2 * div+2 mV]<br\/>If:<br\/>Reading = 0.5 V<br\/>Offset is 0.1 V<br\/>Vertical scale (div) = 100 mV\/div = 0.1 V\/div,<br\/>Then DC Gain is calculated as follows:<br\/>\u00b1 [3% \u00d7 (|reading|+|offset|) +1% \u00d7 |offset| +0.2 * div+2 mV] =<br\/>\u00b1 [3% \u00d7 (|0.5 V|+|0.1 V|) +1% \u00d7 |0.1 V| +0.2 div * (0.1 V\/div) + 0.002 V] =<br\/>\u00b1 [3% \u00d7 (0.6 V) + 0.0001 V + 0.02 V + 0.002 V] = 0.018 V + 0.0001 V + 0.02 V + 0.002 V = 0.0401 V<\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70604\">\n                        Where do I find environmental, EMC, and other compliance information for your products?                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70604\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>Information regarding product compliance is available on the datasheet for each product.<br\/>Contact your local Siglent office for more details if you have trouble finding what you need.<br\/>You can also write <a href=\"mailto:sales@mofawx.com\">sales@mofawx.com<\/a><\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70602\">\n                        How to generate the activation code for an instrument option\uff1f                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70602\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>Many SIGLENT instruments feature options that can be added by using an activation code.<br\/>To generate the activation code:<br\/>\u2013 Purchase the option from your favorite SIGLENT office or distributor. A full list of available options are located at the bottom of the specific product web page. <br\/>\u2013 You will receive an Option Card PDF document from SIGLENT that contains important information for permanent activation of the features. Keep this information handy through the next steps.<br\/>\u2013 Go to http:\/\/service.siglenteu.com\/easyweb\/<br\/>-Enter the information from the Option Card in the correct fields of the webpage, and press Submit: <\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"70600\">\n                        What is the maximum voltage for the external trigger inputs of the SDS1X\/X+, SDS2X, and SDS1202XE os                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"70600\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>The maximum safe voltage of ext trigger channel is 40 Vpp.<br\/>The specification of working voltages are:<br\/>Ext : \u00b1 600 mVpp<br\/>Ext\/5: \u00b13 Vpp.<\/p>\n\n<p><\/p>\n<\/div>\n                    <\/div>\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"73074\">\n                        Will a bandwidth upgrade affect oscilloscope user experience?                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <path id=\"line\"\n                                d=\"M0.85 14.82L0.85 14.85C0.65 15.05 0.34 15.05 0.14 14.85C-0.05 14.65 -0.05 14.34 0.14 14.14L0.17 14.14L0.85 14.82ZM7.14 7.17L7.14 7.14C7.34 6.95 7.65 6.95 7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85L7.82 7.85L7.14 7.17Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 14.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                            <path id=\"line\"\n                                d=\"M0.17 0.85L0.14 0.85C-0.05 0.65 -0.05 0.34 0.14 0.14C0.34 -0.05 0.65 -0.05 0.85 0.14L0.85 0.17L0.17 0.85ZM7.82 7.14L7.85 7.14C8.05 7.34 8.05 7.65 7.85 7.85C7.65 8.05 7.34 8.05 7.14 7.85L7.14 7.82L7.82 7.14Z\"\n                                fill=\"#000000\" fill-opacity=\"0\" fill-rule=\"nonzero\" \/>\n                            <path id=\"line\" d=\"M0.5 0.5L7.5 7.5\" stroke=\"#4D4C4C\" stroke-opacity=\"1.000000\"\n                                stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/h4>\n                    <div class=\"faq-accordion-content\"\n                        data-post-id=\"73074\">\n                        <div class=\"faq-label\">A:&nbsp;<\/div>\n                        <div class=\"faq-content\">\n<p>When customers purchase oscilloscopes such as SDS1104X-C and SDS1122E+, the sellers often offers bandwidth upgrade services. Some customers hesitate due to concerns about potential impacts on operational smoothness or warranty validity. In fact, upgrades performed through authorized channels will neither compromise the oscilloscopes&#8217; performance nor affect warranty coverage&#8230;  <\/p>\n\n<p><\/p>\n\n<p><a href=\"\/wp-content\/uploads\/2024\/09\/siglent028.pdf\">Click to view details.<\/a><\/p>\n<\/div>\n                    <\/div>\n                        <div class=\"siglent-pagination siglent-pagination-is-js\"\n            data-total-page=\"1\">\n            <div class=\"pagination-link-wrapper\">\n                <a                     class=\"disabled\">\n                    <svg width=\"6.003906\" height=\"11.004089\" viewBox=\"0 0 6.00391 11.0041\" fill=\"none\"\n                        xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                        <desc>\n                            Created with Pixso.\n                        <\/desc>\n                        <defs \/>\n                        <path id=\"line\" d=\"M5.5 0.5L0.5 5.5\" stroke=\"#666666\" stroke-opacity=\"1.000000\"\n                            stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <path id=\"line\" d=\"M5.5 10.5L0.5 5.5\" stroke=\"#666666\" stroke-opacity=\"1.000000\"\n                            stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                    <\/svg>\n                <\/a>\n                                    <a class=\"more-page-numbers\">\u00b7\u00b7\u00b7<\/a>\n                                    <a class=\"active\"\n                        >\n                        01                    <\/a>\n                                    <a class=\"more-page-numbers\">\u00b7\u00b7\u00b7<\/a>\n                                <a                     class=\"disabled\">\n                    <svg width=\"6.003906\" height=\"11.004089\" viewBox=\"0 0 6.00391 11.0041\" fill=\"none\"\n                        xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                        <desc>\n                            Created with Pixso.\n                        <\/desc>\n                        <defs \/>\n                        <path id=\"line\" d=\"M0.5 10.5L5.5 5.5\" stroke=\"#666666\" stroke-opacity=\"1.000000\"\n                            stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                        <path id=\"line\" d=\"M0.5 0.5L5.5 5.5\" stroke=\"#666666\" stroke-opacity=\"1.000000\"\n                            stroke-width=\"1.000000\" stroke-linecap=\"round\" \/>\n                    <\/svg>\n                <\/a>\n            <\/div>\n        <\/div>\n            <\/div>\n        <\/div>\n<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1272\" aria-expanded=\"false\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"active-left\" width=\"3.000000\" height=\"25.000000\" viewbox=\"0 0 3 25\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<rect id=\"\u77e9\u5f62 725\" width=\"3.000000\" height=\"25.000000\" fill=\"#F08300\" fill-opacity=\"1.000000\"><\/rect> <\/svg> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" class=\"left-menu-icon\" width=\"21.602295\" height=\"21.600098\" viewbox=\"0 0 21.6023 21.6001\" fill=\"none\"> \t<desc> Created with Pixso. <\/desc> \t<defs><\/defs> \t<path id=\"path\" d=\"M9 3C6.52 3 5.39 4.47 5.39 6.6L6.6 6.6C6.64 5.09 7.62 4.23 9 4.2C10.21 4.23 10.74 4.89 10.78 6.01C10.78 6.59 10.37 7.26 9.53 8.04C8.57 8.89 8.39 9.5 8.39 10.2L8.39 11.39L9.6 11.39L9.6 10.2C9.6 9.81 9.8 9.29 10.47 8.67C11.47 7.79 11.98 6.9 11.98 6.01C11.98 4.24 10.92 3 9 3ZM8.39 13.79L9.6 13.79L9.6 12.6L8.39 12.6L8.39 13.79ZM18.6 9.96L18.6 1.66C18.6 1.66 18.37 0 16.79 0L0 0L0 17.16C0 17.16 0.22 18.56 2.39 18.6C4.57 18.63 9 18.6 9 18.6C8.73 18.63 18.6 9.96 18.6 9.96ZM8.39 17.39C8.39 17.39 2.84 17.38 2.39 17.39C1.01 17.45 1.19 16.06 1.19 16.06L1.19 1.1L16.79 1.1C17.58 1.1 17.39 1.76 17.39 2.21L17.39 9.41L8.39 17.39ZM21.23 13.34L19.14 11.39L18.77 11.05L18.4 11.39L16.84 12.85L11.1 18.2L10.99 18.3L10.96 18.45L10.2 21.6L13.66 20.97L13.81 20.94L13.93 20.83L19.66 15.48L21.23 14.03L21.6 13.68L21.23 13.34ZM13.3 20.04L11.61 20.35L11.95 18.78L17.21 13.88L18.55 15.14L13.3 20.04ZM19.29 14.45L17.94 13.19L18.77 12.42L20.12 13.68L19.29 14.45Z\" fill=\"#333333\" fill-opacity=\"1.000000\" fill-rule=\"nonzero\"><\/path> <\/svg> Troubleshooting<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1272\" tabindex=\"0\" hidden=\"hidden\"><p>        <div class=\"siglent-faq-accordion-section\" data-page-size=\"0\">\n                            <h3 class=\"section-title\">\n                    Troubleshooting                    <div class=\"faq-search-body\">\n                        <input class=\"faq-search\"\n                            type=\"text\"\n                            name=\"siglent-faq-search\"\n                            placeholder=\"Enter keywords\"\n                            data-search-category-id=\"64\" \/>\n                        <svg class=\"search-icon\" width=\"14.322266\" height=\"14.323242\" viewBox=\"0 0 14.3223 14.3232\"\n                            fill=\"none\"\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                            <desc>\n                                Created with Pixso.\n                            <\/desc>\n                            <defs \/>\n                            <path id=\"path\"\n                                d=\"M8.14 10.94C7.26 11.31 6.23 11.46 5.19 11.38C2.84 11.09 0.92 9.17 0.55 6.82C0.04 3.13 3.13 0.04 6.82 0.55C9.54 1 11.46 3.28 11.46 6.08C11.46 7.77 10.72 8.88 10.28 9.47C10.06 9.76 10.06 10.13 10.35 10.35L13.82 13.82\"\n                                stroke=\"#666666\" stroke-opacity=\"1.000000\" stroke-width=\"1.000000\"\n                                stroke-linecap=\"round\" \/>\n                        <\/svg>\n                    <\/div>\n                <\/h3>\n                        <div class=\"siglent-faq-accordion\"\n                data-category-id=\"64\"\n                data-pre-accordion-handler=\"tabHandlerCommonQuestions\">\n                                    <h4 class=\"faq-accordion-title\"\n                        data-post-id=\"73169\">\n                        Measuring small signal waveform is disturbed too much.                        <svg class=\"accordion-icon\" width=\"8.003906\" height=\"15.003906\" viewBox=\"0 0 8.00391 15.0039\"\n                            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data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>window.tabHandlerCommonQuestions = function ($, postId, renderAccordion) {\n    setTimeout(function () {\n        console.log('tabHandlerCommonQuestions postId', postId);\n        if (postId) {\n            var activeTab = $('.mofawx.common-questions-tabs')\n                .find('.faq-accordion-title[data-post-id=\"' + postId + '\"]')\n                .parents('.elementor-tab-content')\n                .data('tab');\n            console.log('tabHandlerCommonQuestions activeTab', activeTab);\n            $('.mofawx.common-questions-tabs .elementor-tabs-wrapper .elementor-tab-title')\n                .removeClass('elementor-active')\n                .attr({\n                    'aria-expanded': 'false',\n                    tabindex: '-1',\n                    'aria-selected': 'false'\n                });\n            $('.mofawx.common-questions-tabs 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":70280,"menu_order":1098,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-70329","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>FAQ - Siglent Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mofawx.com\/in\/service-support\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Siglent Website\" \/>\n<meta property=\"og:description\" content=\"FAQ Created with Pixso. Created with Pixso. FAQ Created with Pixso. Created with Pixso. Troubleshooting Created with Pixso. Created with Pixso. 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[&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mofawx.com\/in\/service-support\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Siglent Website\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-24T08:51:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mofawx.com\/in\/service-support\/faq\/\",\"url\":\"https:\/\/mofawx.com\/in\/service-support\/faq\/\",\"name\":\"FAQ - Siglent Website\",\"isPartOf\":{\"@id\":\"https:\/\/mofawx.com\/in\/#website\"},\"datePublished\":\"2024-06-24T03:12:57+00:00\",\"dateModified\":\"2026-01-24T08:51:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/mofawx.com\/in\/service-support\/faq\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mofawx.com\/in\/service-support\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mofawx.com\/in\/service-support\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"https:\/\/mofawx.com\/in\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service &amp; 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